Support
Frequently asked
Everything we get asked most, in one place.
When will I receive my order?
We will pack and begin shipping within 24 hours of receiving your order and the delivery times will be subject to the express courier’s schedule. Depending on your location expect delivery between 2–5 days.
I have a large number of gifts and would like to get them wrapped and arranged, can you help me?
Yes. If you live in Dubai, bring your items down to any of our stores. Please visit Contact Us for locations.
Shipping information
Inside the UAE. We use multiple shipping services inside the UAE and we make sure that your order is well packaged and that it will arrive as soon as possible at your doorstep.
Outside the UAE. We use FedEx, DHL and Aramex as our global shipping partners and we make sure that your order reaches your door in no longer than 5 days.
Payment options
Payment is accepted via all major credit cards for all shipments, international and domestic. The Cash On Delivery option is available for inside the UAE only.
Can I wash my Fabric Wraps?
Yes you can. Please dry clean.
I’m interested in ordering a large number of items, can I get a discount?
At MASKA we have a NO DISCOUNT policy. However, we do offer corporate rates for larger quantities. Please email us on info@maskawraps.com with your request and we will inform you if you are eligible for a corporate discount.
I want a large number of items and you don’t have enough stock online, can I make an order?
We may have additional stock at our other stores, which we will be happy to source for you (at no additional cost). Please send us an email with your requirements on info@maskawraps.com and we will let you know if the quantity you require is available.
My product is defective. How can I return it?
All our items are checked for quality before shipment. We apologize for any product that is unsatisfactory, and we will replace the product that does not meet our quality standards. If you receive an item you believe to be defective, please contact MASKA on info@maskawraps.com within 7 (seven) days of receiving the item. If you are eligible for an exchange, it will be checked, processed and exchanged accordingly.
Kindly list the following in your email:
- Describe the problem, issue or defect (please attach a photograph)
- Mention the date the item was received
Still stuck? Our team replies within 48 hours — Monday to Thursday 8am–6pm, Friday until 1pm. Contact us