FAQ

We will pack and begin shipping within 24 hours of receiving your order and the delivery times will be subject to the express courier’s schedule. Depending on your location expect delivery between 2-5 days.

Yes. If you live in Dubai, bring your items down to any of our stores. Please visit Contact Us for locations

Please use the ARAMEX shipping calculator for estimates on your shipment cost and duration. See (link)

Payment is accepted via all major credit cards for all shipment, international and domestic. The Cash On Delivery option is available for inside the UAE only.

Yes you can. Please dry clean.

At MASKA we have a NO DISCOUNT policy. However, we do offer corporate rates for larger quantities. Please email us on info@maskawraps.com with your request and we will inform you if you are eligible for a corporate discount.

We may have additional stock at our other stores, which we will be happy to source for you (at no additional cost). Please send us an email with your requirements on info@maskawraps.com and we will let you know if the quantity you require is available.

All our items are checked for quality before shipment. We apologize for any product that is unsatisfactory, and we will replace the product that does not meet our quality standards. If you receive an item you believe to be defective, please contact MASKA on info@maskawraps.com within 7 (seven) days of receiving the item if you are eligible for an exchange, it will be checked, processed and exchanged accordingly Kindly list the following in your email: