Privacy Policy

MASKA Gift Wrapping owned by Fatma Abdulhamid one person company LLC “MASKA”, a company registered in Dubai UAE under license number 692895, operates maskawraps.com. 
Protection of your privacy is very important; therefore we treat it with utmost respect. We regard all information collected from you as sensitive and protected. Our Privacy Policy refers to all electronic communications between Us (MASKA) and You (The Customer).

The information provided by you will not be utilized or shared with any third party unless required in relation to processing your order, fraud verification, or by law, regulation or court order. MASKA expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your personal information including your financial account information.

Eligibility

Use of the MASKA Site is available only to persons who can form legally binding contracts under UAE Laws. If you are a minor (i.e. under the age of 18 years), your parents or legal guardian must register and perform transactions for you. A parent or legal guardian must agree to be responsible for the use of this Site by minors.

By using this Site, you represent and warrant that you (a) are above the legal age of majority in your jurisdiction of residence, (b) have not previously been suspended or removed from the Site, (c) do not have more than one (1) account at any given time for the Site; (d) you will only provide us with true, accurate, current and complete information if you register for an account and/or Orders. If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the Site or Services (or any portion thereof) and (d) that you have full power and authority to enter into the Terms and Conditions of Use and in doing so will not violate any other agreement to which you are a party.

Accounts and Registration

To use this Site, you are required to set up an account with us, which includes creating a password for login. You are responsible for maintaining the confidentiality of your account username and password. It will be your responsibility to keep it safe in order to maintain the confidentiality of your personal account. 

When you create an account you agree that all information provided is true, accurate and complete. MASKA will not be held responsible for any delays or lack of response to inquiries if information given by you is incorrect. If the information provided by you is untrue, inaccurate, not current or incomplete, or there are reasonable grounds to suspect that such information provided by you is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms and Conditions of Use of MASKA’s Web Site, we shall have the right to indefinitely suspend, terminate or block your access to membership on the Web Site. The provisions relating to Copyrights and Trademark (described below) shall survive any termination.

You agree to provide correct and accurate financial account details to the approved payment gateway for purchasing products on the Web Site. You shall only use the financial account that is lawfully owned by you. 

You agree to notify MASKA immediately of any changes to personal account information that may affect your purchases and/or shipment (e.g. change of email, postal address, financial account information). You can access and update your registration details using the 'My Account' area of the Web Site. Please inform MASKA immediately if you discover that your account has been used by anyone unauthorized to do so.

MAKSA disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit card, debit card, or any other financial account information that you use on the MASKA Site.

MASKA shall not be responsible or liable to you or to any third party for any modification, price change, suspension or discontinuance of any product or service.

Feedback and User Comments

Occasionally, MASKA may invite you to join conversations or write testimonials. Be aware that no social media conversations are private; therefore you must take caution when posting personally identifiable information about you or your family. Furthermore, you agree to not violate any third parties, and you must not include any profanity, pornographic, threatening nor defamatory unlawful material. MASKA disclaims all liability to what is said by Users of the MASKA Site and any actions taken due to participation on MASKA forums. Some Site moderators and hosts may not accurately reflect the ethics of MASKA. 

All postings, ideas and suggestions that you send us will be treated as non-proprietary and non-confidential unless otherwise stated; and by submission all postings, ideas and suggestions become the exclusive property of MASKA. Therefore, MASKA is freely entitled to use ideas, concepts, and techniques contained in the information from you in whatever way MASKA deems fit. MASKA has the right to publish any such material for media usage including promotional and advertising purposes without compensation of any kind to you.

We accept no responsibility for the nature or reliability of Web Sites accessible from MASK’s Site, or Web Sites that may link to MASKA’s Site. MASKA does not warrant that its Site, its servers, or email sent from MASKA are free of viruses or other harmful components. MASKA will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. MASKA accepts no responsibility for harmful components that may be transmitted through or to our Site or affect our Site from a third party. We have designed this Web Site for use by adults.

License and Site Access

The MASKA Web Site is for personal use only.

No part of this Web Site, including content and product, may be copied, reproduced, republished, reverse-engineered, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, or Web Site without prior written consent from MASKA.

Copyright

All content included on the MASKA Web Site, including text, graphics, logos, designs, photographs, images, audio/video clips, digital downloads, data compilations, and software, is the property of MASKA or its content suppliers and is protected by international copyright laws. 

Any unauthorized use of content found within maskawraps.com is strictly prohibited. You may use the information found therein only with prior permission from the owners at MASKA. The only acceptable authorization for usage shall be in the form of a letter with an authorized company stamp. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at info@maskawraps,com.

Trademarks

MASKA’s trademark, trade dress and logo may not be used in connection with any product or service that is not MASKA’s. Modified replicas of trademark, trade dress and logo in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MASKA is strictly prohibited.

Customer Service and Return/Refund Policy

MASKA has a NO EXCHANGE NO REFUND policy. Once goods are sold they cannot be exchanged or returned for refund.

All our items are checked for quality before shipment. We apologize for any product that is unsatisfactory, and we will replace or refund the cost of any product that does not meet our quality standards. If you receive an item you believe to be defective, please contact MASKA on info@maskawraps.com within 7 (seven) days of receiving the item. Kindly list the following in your email:

  • Describe the problem / issue / defect (please attach photograph)
  • Mention the date the item was received

The MASKA team will respond within 48 hours to advise if you are eligible for an exchange or refund and will process the order accordingly.

Our product portfolio may have limited quantities. If an item is returned for replacement and we do not have the same item available, an alternative will be offered. If no alternative is available or acceptable, a refund (see Return/Refund Policy below) will be provided.

HOURS OF OPERATION:
Working Hours:
Sunday—Thursday: 09:00am—6:00pm GST (GMT +4)

Weekends and Holidays:
Fridays & Saturdays, and Public Holidays

CUSTOMER SUPPORT:
Tel: +971 (0)4 4427082
Email: info@maskawraps.com

POSTAL ADDRESS:
MASKA Gift Wrapping,
P O Box 58085,
Dubai,
UAE.

MAIN OFFICE:
B404, Building 4,
Dubai Design District
Dubai, UAE

Order and Delivery Policy

When you place an order with MASKA through our Site, this is an offer from you to MASKA to purchase those items. MAKSA will confirm receipt of your order by email outlining the details of your order ("Order Confirmation Email"). This email will serve as a contract between Us (MASKA) and You (The Customer). The items noted within the email will be the items you can expect to be delivered.

All orders and purchases made through MASKA’s Web Site operate under our Terms and Conditions of Use. These Terms may be freely modified or discontinued without prior notice. Services and prices for our products are subject to change without notice. You agree that it is your responsibility to monitor changes to our Site. 

MASKA shall not be responsible or liable to you or to any third party for any modification, price change, suspension or discontinuance of service. We reserve the right to limit without notice the sales of our products to any person. Furthermore, MASKA reserves the right to terminate accounts, block account access, refuse service, remove and/or edit content or cancel orders in MASKA’s sole discretion. 

MASKA shall be under no liability whatsoever in respect of any loss arising directly or indirectly out of the decline of authorization for any transaction from your bank.

We endeavor to ensure that all prices on the Site are accurate; however errors may occur from time to time. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible via email. You will be given the option to either reconfirm your order at the correct price or cancel it.

If we do not receive a reply from you within 7 (seven) days, we will treat your order with regard to the incorrectly priced item as cancelled. We reserve the right to update prices displayed on the Web Site, and once updated they cannot be claimed against an order that has already been confirmed or delivered.

MASKA agrees to deliver the merchandise ordered by you only at such locations as per the Order Confirmation Email. All products purchased from maskawraps.com are your responsibility once items have been picked up by the delivery carrier. Before shipping and delivering your order to you, MASKA may request proof of address in the interest of providing a safe online shopping environment for you. 

All delivery times are estimates only and some products may take longer due to circumstances beyond our control. MASKA cannot be held liable for any technical issues that cause delays to delivery that are beyond our control.

Online orders are processed and shipped within 1 (one) to 2 (two) business days, excluding weekends and public holidays.